I organised Deirdre to deliver some birthday flowers for my wife to the restaurant where she and her friends were having lunch, not only were they delivered at the exact time I requested, but they looked terrific - both she and her friends were very impressed!
On the contrary, my brother from Albury had separately organised for flowers to be delivered to her for her birthday by another local florist. Not only were they delivered a day late, despite promises to him they'd be done on the correct day, the delivery person didn't even knock on the front door! Simply left them exposed on the front verandah in a position very open to the strong winds we had that day!
We just happened to be lucky that my father was home at the time and noticed the delivery and could bring them inside and into water.